Trust,
after verification.

Practical steps to protect your money and information on your phone and online.

Pause. Check. Protect.

A demand to move money immediately may be fraudulent. Take time to verify.

Do not rely on the number or link in a suspicious message. Use an independently verified contact.

Do not install remote-control software at an unexpected caller’s request. Sign out on shared devices.

If you shared a secret or money, promptly contact the provider through a verified channel. Keep the time, messages and evidence of what happened.

AN EXAMPLE OF A SUSPICIOUS MESSAGE

“Your account will be closed! Send your PIN now so we can secure it.”

See the warning signs

It creates urgency, threatens a consequence and asks for a secret. Do not reply with your PIN; verify with the trusted provider.

YOUR NEXT STEP

Promptly notify the providers of services used on that phone.

Notify your provider
Use a verified contact. Ask your mobile operator and financial provider to secure the affected services.
Keep an incident note
Note when you noticed the loss, who you contacted and any case reference.
Check the response
Confirm what was secured. Report any unfamiliar transaction on your account record.